CHRISTINE SANTOS PHOTOGRAPHY

 Return Policy

My goal  is your complete satisfaction with your purchase.

In the case of camera failure, inclement weather, or any other unforeseen incident that prevents Christine Santos Photography from shooting on a scheduled date the client will get a full refund if applicable.

No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made.

Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; Christine Santos Photography  has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then Christine santos Photography sent the buyer the correct photograph) it is then considered non-refundable. If a buyer has selected and purchase an incorrect photo, he/she must notify Christine Santos Photography, before receiving the “incorrect” photograph. Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, Christine Santos Photography will send the correct photo to the buyer free of charge.

Any questions regarding this Policy please call 07475040340.

Refund/Exchange Policy for Custom Wedding Albums and Photo Books

Due to the custom pre-designed nature of these services, there are no refunds on any design order. Albums ordered are considered a custom product and therefore there are no refunds on any album orders unless:

• a manufacturer defect is evident ( orders are not shipped and will be checked in store by the client and Christine Santos Photography

• or in the even that the order was erroneously process such as an error was made on the size of the book or color/style, compared to the original recorded order.

Due to the nature of custom photography, all sales are final. Christine Santos Photography does, of course guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed. Payment of orders is due in full when the order is placed. Prints, Albums and products arrive 2-6 weeks after payment is received. 

In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.

Please make your selection carefully before ordering and if you have any questions please contact me.